Release of Trust in Australian Public Services Survey Results

The Albanese Government has today released the second annual report outlining findings from the 2022-23 Survey of Trust in Australian public services.

Delivering on our commitment to annually release this report publicly for increased transparency and trust in our Australian Public Service.

Key findings from the Survey include:

• Overall trust in public services has remained stable, with 61% of people reporting they trust public services, the same as last year.

• Three in four people are satisfied with public services, and 30% of people who distrusted services were still satisfied with them. 

• The Department of Agriculture, Fisheries and Forestry had the largest increase from 2022 with an eleven percentage point increase, followed by the National Disability Insurance Scheme, with a five percentage point increase

• Stable levels of trust and satisfaction mean public services are keeping up with rising levels of expectations.

People were most satisfied with their experiences with staff and the information they were given while accessing services. 

People were least satisfied with public service processes. 

The Survey asks 1,000 Australians every month about their experience of public services over the previous 12 months.

Quotes attributable to Assistant Minister Patrick Gorman:

“This decision to publicly release results of the 2022-23 Survey of Trust in Australian public services is an important one.”

“It supports the Australian Government’s commitment to put integrity and trust at the centre of everything we do.”

“That’s why we made the decision to share the Survey results publicly each year.”

“Our Government has chosen to give the public service a fresh start after the negative impacts of Robodebt and a decade of neglect.”

“We have committed to honesty and transparency, unlike the previous Government which hid so much from the Australian public; including entire ministries.”

“This comprehensive Survey helps to identify areas where improvements are required to deliver better outcomes for the community.” 

“Our Government sees the need for greater transparency on what Australians are saying about their experiences and expectations of public services.” 

“Each public servant has a role to play in helping create trust and integrity in the service.”

The full report is available on the APS Reform website.